DreamHost Support – Is it Good or Not?

Having been in the industry about 17 years, DreamHost is one of the most reliable web hosts that offer quality hosting service. However, does it offer good support service? To make it clear, we have browsed thousands of verified feedbacks and tried their customer service many times. Based on our real experience and the real customers’ voice, we have made the following comprehensive review.

Whenever coming across hosting problem, DreamHost customers are able to contact the company’s support team via email free. In addition, they also are capable of finding the solutions of the common issues they meet in the provider’s Wiki, forums, and blog. In the following part, we have listed the details of the support methods.

What’s more, we have developed the ratings of this company on price, feature, reliability, loading speed and customer service. Learn more information as below.

Wiki Support

To most of the customers, it is the fastest way to search answers to technical issues about Joomla. The solutions are posted by the company’s knowledgeable staffs and most of experienced customers.

Forum Support

If they can’t find the answer to deal with their problem in the provider’s Wiki, hosting users can browse the forums where the posted answers are frequently updated by experts. However, customers should know this place is not suggested to ask for the professional support representatives.

Nevertheless, the good news is that if wanted answer is not in Wiki, it may be found in the forums.

Blog Support

In addition, in DreamHost Status, they announce things like scheduled downtime, hardware replacement, and network maintenance operations. Therefore, if hosting users are suffering from logging into their websites, it might come from downtime. Therefore, they should check the official blog to make clear whether there is a scheduled downtime, and then decide to contact the support team or not.

Email Support

Customers are able to contact the knowledgeable support team free through email 24 hours a day, and 7 days a week to get professional assistance. All the support staffs are experienced and try their best to reply all the received emails the whole day.

Furthermore, some of their hosting plans limit the number of callbacks every month. Send the company an email and request a callback, customers are able to get a support from the friendly support representatives. However, phone support is not integrated with the shared hosting plan. Therefore, customers who are using this service need to pay several dollars per month to get assistance through phone.

Conclusion

From the aspects we have reviewed above, we are capable of learning that this hosting provider does provide good technical support through Wiki, forums, blog and email. However, the lack of offering help via toll-free phone call and live chat makes numerous customers unable to get instant and professional help. Therefore, DreamHost support is not really good.

These years, we have reviewed more than 100 companies providing 24×7 custoomer service through toll-free phone call, email and live chat, and found several of the best ones – Arvixe, WebHostingHub and JustHost. Besides us, there are thousands of customers and a few professional review sites like BetsHostingSearch.NET and WPMatter.com recommending the selected companies for the quality customer service.

Learn more about the 3 web hosts in the following table.