Is Web.com Good for Hosting WordPress?

Many people want to know whether Web.com is good for hosting WordPress, even though this company is one of the most reputed web hosts that have been trusted by millions of webmasters around the world. To make it clear, we have reviewed its shared hosting service from several aspects, including price, feature, WordPress compatibility, reliability, performance and technical support.

We have been hosting 3 WordPress websites on the company’s shared platform for about 6 months, and kept monitoring the sites closely. In addition, we have browsed numerous verified feedbacks online to learn how the customers think of the service they have got. Based on our personal hosting experience and customer reviews, we have made the ratings of this service as below.

Plans & Price

This company has released 3 different shared hosting plans to enable customers to choose the most proper one to host WordPress according to their current budget and needs. The plans named as Essential, professional and Premium, and priced at $9.96/mo, $13.29/mo and $29.13/mo. Moreover, each of the packages comes with a free domain name for 1 year.

In addition to the free domain name, this hosting provider guarantees 30 days prorated money back to enable their customers to ask for a prorated refund if cancelling within the first 30 days, which ensures customers can put their money in safe. Besides, this company accepts both credit cards and PayPal. Therefore, the purchase is convenient and secure.

Feature & WordPress Compatibility

All the 3 shared solutions from this company are integrated with a large amount of outstanding features, including unlimited monthly data transfer, sufficient disk space and enough email storages. In addition, this company provides a user-friendly control panel for customers to manage the accounts in an easy way. Moreover, a 1-click WordPress installer is provided for customers to install this software effortlessly.

Learn the detailed feature information in the following table.

According to the feature table, we can learn that Web.com doesn’t present the versions of PHP and MySQL they offer clearly. To figure out whether their shared hosting service is compatible with WordPress, we contacted them and asked the versions of PHP and MySQL they provide. Finally, we were informed that they provide PHP 5.3.x and MySQL 5.1.x, which means their shared hosting service meets the minimum technical requirements of hosting WordPress.

Reliability & Performance

Web.com guarantees all of their customers 99.9% uptime to run WordPress websites. This company uses multiple top-notch data centers, all of which are equipped with high performance servers, UPS and diesel generators. Meanwhile, engineers and technicians are monitoring the data centers and servers 24×7, so that they are to resolve any sudden issue to protect the hosted sites from unexpected interruptions.

In the period when we host our WordPress websites on the company’s shared platform, we are always are able run our websites stably and secures. Furthermore, we have never met any serious downtime, which makes us pretty satisfied with the service’s reliability. Additionally, according to our monitoring result, the uptime of Web.com is more than 99.9%, nearly 99.93%.

In terms of hosting speed, this provider makes us not very satisfied. According to our monitoring result, the server response time of Web.com is 598ms that is a little more than that of some common web hosts, although this company uses 100% Dell servers. In addition, according to our survey, there are many customers complaining the slowness of this service.

technical Support

When coming across hosting issues, Web.com customers are able to contact the support team and get instant and effective assistance by dialing the number 1-800-932-4678 or (888) 218-8569. The support team guarantees that the waiting time is no longer than 1 minute. Besides, customers can email [email protected] and write down the details of the problems to get the right and professional answers to deal with their problems.

What’s more, in the knowledgebase, technical staffs have worked out a pile of in-depth articles and detailed video tutorials with a lot of information about hosting, designed to assist customers to deal with common issues independently. However, the defect is that this company doesn’t provide live chat support, which makes customers who can’t communicate with the support stuffs on phone in English smoothly unable to get instant help.

Summary

From all the aspects we have reviewed above, we can learn that Web.com is a trustworthy web host offering reliable shared hosting service for hosting WordPress. However, this service is a little slower and more expensive that most of the common WordPress hosting plans. Besides, the lack of cPanel and live chat support may make many webmasters frustrated. Therefore, we don’t recommend this company to our readers.

We have reviewed hundreds of web hosts, and 20+ companies that are extremely good for hosting WordPress, among which Arvixe, WebHostingHub and JustHost are 3 of the best that offer affordable, easy-to-use, rich-featured, reliable and fast shared hosting service. In addition, they provide cPanel, a 1-click script installer, at least 99.9% uptime and fast hosting speed.

Read the following table to learn more information about the shared hosting packages released by the 3 companies.